How Professional Services Helps Drive Repeat Business

By February 17, 2016 February 22nd, 2016 Blog

For an organization hoping to gain an edge over the competition, it helps to have automated systems in place that drive productivity, streamline billing and invoicing, assist in resource management, among other things.

With Professional Services from NSA, your organization will gain full visibility into the entire life cycle of your operations, which will help your business:

  • Increase client satisfaction
  • Manage and monitor all projects
  • Deliver precisely what your customer wants
  • Improve resource management

Being able to drive repeat business has a lot more to do with the quality of the service being offered than it does with the product itself. Deliver a quality product or service and customers will appreciate it. However, deliver that same product or service but have it accompanied with inadequate customer service and your customers will take issue with the poor treatment.

Professional Services helps drive repeat business in a number of other ways, aside from increasing efficiencies and utilizing data to make more sound business decisions. A professional services solution offers companies greater flexibility to get work done on the fly. This is accomplished through the ability to access critical information from anywhere, while on the go, and this includes tracking the status of projects and service in real time.

Other key benefits of a Professional Services solution include:

  • Improved visibility on all projects
  • Gather KPIs such as project profitability and efficiency ratings
  • Increased client satisfaction
  • Reduction in non-billable work
  • Streamlined financial data and forecasts
  • Human capital management

Sometimes a reduction in costs, all for the sake of reducing costs, isn’t the best course of action for a business. With that said, when those cost reductions come paired with increased employee satisfaction, being able to deliver exactly what customers want when they want it, and an assortment of other tools and resources designed and customized with your organization’s needs in mind – that’s truly a win-win.

Automating systems, processes, and overall operations by fully integrating NSAs Professional Services with your existing ERP system helps ensure the right job is being done the right way by the right team of people, and being delivered on time with satisfactory customer service. To speak with a dedicated business consultant about implementing professional services within your company, contact NSA today.

Leave a Reply